Return and Refund Policy at Atunt Store
Return Policies
At Atunt Store, customer satisfaction is our top priority. If you encounter any issues with your purchase, we’re here to help. Our return policy offers a worry-free process to ensure you are fully supported in case of product concerns.
You may request a return or refund within 180 days from the date the item is received.
| Eligibility Criteria | Details |
|---|---|
| Time Limit | Returns and refunds are accepted within 180 days from the date the item is received. |
| Product Condition | The item must meet one or more of the following conditions: 1. Damaged or non-functional 2. Defective during use or with malfunctioning features |
| Proof Requirement | Provide clear evidence of the issue via photos, screenshots, or videos. |
| Support Process | Follow the initial troubleshooting steps provided by our team. If the issue remains unresolved, you are eligible for a full refund. |
Refund Policy
For details about our refund policy, please refer to the information below.
At Atunt Store, our commitment is to prioritize our customers and go the extra mile to assist you with any issues you may encounter. Customer satisfaction is our top priority, and we take pride in providing 5-star support. We are dedicated to resolving any concerns related to our products, services, or your overall experience with Atunt Store.
We encourage all customers to reach out to our support team via live chat, support tickets, or email at [email protected] for assistance, clarification, feedback, or any challenges you may face.
Our goal is to find the best solution and ensure you are completely satisfied with our services.
Refund Process
Before requesting a refund, we kindly ask for your cooperation. Please contact our support team via chat, support ticket, or email at [email protected], and allow 24 to 72 hours for our team to respond. We strive to address your request as quickly as possible.
Due to the instant-download nature of digital software, returns are not possible. There are no “trial periods” or “grace periods” after a purchase—all sales are final. Once software or services have been purchased, they cannot be returned, and refunds cannot be issued.
However, refunds may be granted if:
- The downloaded product is completely defective or does not function.
- The product fails to meet its promised specifications.
Cases Where Refunds Cannot Be Issued
- If you choose not to use the purchased product.
- If the product is working as intended, but you no longer need it.
While we fully stand behind our products and are committed to assisting you with any issues, we also encourage you to review your purchase carefully before completing it.
If you need any further clarification, please feel free to contact us at [email protected]